Frequently Asked Questions

Momentral is a wedding and event platform that combines a shared guest photo, video and voice gallery, digital invitations, RSVP and guest management in one connected event. Guests use it from their phone browser without installing an app.

No. Guests can add photos and videos directly from their browser. The Momentral app is for creating and managing the event, not a requirement for guests.

You can create an event by logging into the app, selecting 'Create Event,' and entering details such as the event name, date, and privacy settings.

Yes, you can adjust privacy settings to control who can view and upload photos and videos to your event.

They scan the event QR code or open the shared link, then add photos and videos from the upload page.

Momentral supports most common image and video formats including JPEG, PNG, GIF, MP4, and MOV.

Yes, Momentral ensures that all photos and videos are uploaded and stored in their original quality.

You can schedule an event within 12 months of first creating it. All event content, including photos, videos, invitation details, and RSVP responses, is automatically deleted 90 days after the selected event date.

Yes, you can download all collected photos and videos directly from the app or receive a download link via email.

There is no limit to the number of events you can create on Momentral.

Yes, you can delete an event and all associated content at any time through the app’s interface.

Yes. The free plan includes the digital invitation, guest management with up to 10 RSVP responses, the voice guestbook, unlimited invited guests, 25 photos and 3 minutes of video. Paid event plans raise the photo and video limits and remove the RSVP response cap. Current prices are on the pricing page.

You can share your event by providing guests with a unique QR code or link generated by the app.

No, you cannot choose the specific person who can upload or not. The best way to manage uploads is to not share the link with anyone you don't want to upload content.

The upload limit depends on the plan you choose. Higher-tier plans allow for more uploads.

We store the photos and videos on AWS. Amazon Web Services (AWS) provides highly secure and scalable cloud storage solutions. AWS employs advanced security measures, including encryption and multi-factor authentication, to protect your data.

You can refer to our frequently asked questions section or contact our customer service team for assistance.

You can contact us at [email protected] for any support inquiries.

Yes. The event owner can update the event details in the app at any time, and guests see the current version the next time they open the invitation. Only the event owner can make these changes.

No, only the event owner can manage and change event details.

Yes, Momentral offers apps for both iOS and Android. However, guests do not need to download the app to upload photos and videos; they can do so through a web browser.

Guests can see who participated in the event and how many photos and videos each participant uploaded.

You can delete any photo or video from your event by accessing the gallery and selecting the delete option.

As the event creator, you can remove any inappropriate content. However, you cannot restrict the user from further uploads.

You can request a refund through the help > request refund section. If your situation is understandable and reasonable, we will process the refund.

Yes, Momentral is perfect for both personal and professional events, including corporate events and conferences.

Yes, Momentral offers apps for both iOS and Android. However, guests do not need to download the app to upload photos and videos; they can do so through a web browser.

Upgrading your plan is possible only through the mobile app. You can upgrade it from the event settings.

You can regularly check our social media accounts and website for the latest discounts and promotional offers.

You can create a free event to try out all features. There are no limitations on features in the free plan, only on the number of photo and video uploads.

Yes. Momentral includes a voice guestbook: guests record a message of up to 60 seconds in their browser, with no app to install. You can also record a welcome message for them. It is included in every plan and does not use up your photo capacity.

You choose which questions your attendance form asks: guest count, companion names, meal preference, allergies and dietary needs, shuttle service, accommodation, a note, plus your own custom questions. In the guest manager you can search guests, filter by attending or not attending, and open each guest's full answers.

Yes. Every Momentral event includes a digital invitation, on the free plan as well. You pick a template, add your event details, and share it as a link.

Yes. Guests open the invitation link in their phone browser and answer the attendance form there. No app installation is needed.

Not to view the invitation or send an RSVP. Uploading photos, videos or a voice note to the shared gallery uses a quick browser sign-in, which keeps the private event gallery protected.

No. The invitation link can be shared with an unlimited number of guests on every plan. The free plan accepts up to 10 RSVP responses; paid event plans have no response limit.

Yes. You can ask how many people are coming and collect companion names in the attendance form.

Yes. The app shows attending and not-attending counts live, plus the total headcount based on the party size each guest reported.

Yes. Name and attendance status are always asked. You can also turn on guest count, companion names, meal preference, allergies and dietary requirements, shuttle service, accommodation and a free-text note, and add your own custom questions.

Yes. An invitation can list several program items, such as a ceremony, dinner and after-party, each with its own time and location.

Yes. The invitation shows the venue with a Google Maps location, so guests can open directions from their phone.

Yes. The invitation has an information section for details such as accommodation, shuttle and transport, parking and dress code.

Yes. One Momentral event holds the invitation, the guest list and the shared photo, video and voice gallery. Guests move from the invitation to the gallery through the same event link or QR code.

Yes. Each event has its own private gallery, and the event owner decides whether guests can see each other’s uploads. Media is stored on AWS and is not published publicly.